We offer two main types of support: Technical Support and Customer Support.
Technical Support
For issues related to software errors, unexpected behavior, or system downtime that are not addressed in our FAQ, please contact our HALO Technical Support team.
Customer Support
This covers assistance with using pForecast — including setting up models, understanding workflows, and making the most of all the features of pForecast.
Customer support is available in three tiers:
- Pay-as-you-go
- Priority
- Hypercare
Each tier has different pricing and is offered through prepaid packages.
You can choose how support requests are submitted:
- All users can submit tickets through our Freshdesk portal, or
- You can designate a Single Point of Contact or a group of super users to manage all support communication.
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